The most underrated part of the work. As long as improvements come down from above, they last exactly as long as someone watches them. When an employee submits a proposal from the shift, sees what happens to it and gets paid for it, the mechanism runs without a supervisor.
You have run improvement projects before. Six months after the consultants left everything was back.
The values hang on the wall but no decision is ever made by them.
Employee proposals are collected once a year before an audit and go nowhere.
People do exactly what they are told and not one step more.
Those who show initiative are seen as show-offs, and they feel it.
Every change is met with “we have always worked this way”.
Culture is not posters. It is what happens to an employee's proposal within a week of them submitting it.
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