Where a human relay of information used to sit, an agent takes over. Models run on premise, inside your own perimeter — no cloud, no data leaving the building. We write the software ourselves, so we own the result end to end.
People spend half the day moving information from one window to another.
Requests arrive round the clock but are only processed during office hours.
The manager learns about a deviation from a report at the end of the month.
Reporting is assembled by hand in spreadsheets and is out of date by the time it is read.
Nobody actually knows how loaded the equipment and the people are.
A competitor automated and is taking your clients on speed alone.
Each is bought separately and pays back on its own. Together they form a loop that holds the result without you.
This section is for the IT director and the security team who will review the solution after you. The stack without marketing: what we use, why, and what it gives the business.
The agent answers from your documents — procedures, contracts, ticket history — not from the model's own memory. It retrieves the relevant fragments first, then answers from them.
Every answer is verifiable: it points to a specific clause in your document.Documents are split into fragments and converted into numeric vectors. Retrieval works by meaning, not by keyword match.
A question phrased in the caller's words still finds the right clause, even when the wording differs.Nine tasks out of ten are covered by RAG: cheaper, and updated in a minute when a procedure changes. Fine-tuning is used only for narrow terminology and tone.
You don't pay to retrain a model every time an instruction changes.The model is deployed on your own hardware, inside the perimeter. No request leaves it — internet access is not required to operate.
The only option that clears a security review at a bank or a restricted-access facility.The model is compressed to fit the GPU you actually have, with controlled quality loss on your specific tasks.
The difference between a single server and a rack, for the same result.How much the model holds in one pass. The limit is handled by putting only relevant material into the window, not by buying a bigger model.
Works across tens of thousands of documents, not just a short instruction.On its own a model only generates text. The harness gives it tools, memory, a self-check loop and hard limits on steps and cost.
Without it an agent can't file a ticket and won't stop when the data runs out.The agent invokes functions: create a deal in the CRM, write off stock in the ERP, fire a webhook, run a SQL query against your database.
The output is a record in your system, not a message in a chat.Speech recognition, response, speech synthesis. VAD detects when the caller has finished. Connected to telephony over a SIP trunk or softphone.
Outbound and inbound calls run on the phone system you already have.The agent must cite a source and must say it doesn't know rather than invent. Topics outside the procedure are blocked at the entry point.
An invented answer to a customer costs more than an unanswered question.A set of real questions with reference answers, run after every change to the prompt or the knowledge base.
A fix for one case doesn't quietly break a hundred others — you see it before release.Every request, every tool call and every decision is written down. Personal data is stripped before it reaches the model.
There is something to show an auditor and something to reconstruct a disputed conversation from.On air-gapped environments specifically. We have worked with sensitive data in isolated networks where internet access simply does not exist. In that configuration the model, the vector store, the harness and the logs all live on your hardware, and updates arrive through a controlled gateway.
Where the perimeter is mixed, personal data is redacted before it reaches the model, and the data route itself is documented in a form you can attach to your data-protection policy.
A private club for business owners: live offline case reviews in central Moscow, a table assembled around your request, business games and access to a team of practitioners. Everything discussed stays inside the circle.