Home → Take the market → Seven client channels
Take the market · source 04

Seven channels, one history

Clients write wherever suits them. The CRM becomes the core: it ties phone, email, SMS, Telegram, WhatsApp, VKontakte and MAX into one client card. Someone messages, then calls, then arrives via VK — the manager sees it all in one window.

Message on Telegram What we do
Sound familiar?

Six signs enquiries are being lost

01

Enquiries land in five different places and at least one of them is never checked.

02

The client repeats the same story at every step because history is not carried over.

03

Your reply goes out a day later while the competitor answers in five minutes.

04

Salespeople write from personal phones and the conversation is stored nowhere.

05

Nobody knows which channel brings clients and which one burns budget.

06

In the evening and at weekends nobody answers — and that is exactly when people buy.

Sections

Every channel on its own page

The CRM stays the core, tying everything into one client history. Then — channel by channel.

CRM and ERPThe core where every channel converges. We implement any system or build your own.Details → Calls and outboundOperators, voice robots and an AI prompter that coaches in real time.Details → Cold email outreachOwn domain infrastructure, warm-up, base and copy. B2B outreach without rented services.Details → MessengersTelegram, MAX and WhatsApp — an honest account of each and what works now.Details → WhatsApp base migrationUnder restrictions since February 2026. We move contacts while they still answer.Details → SMS and geo-targetingThe one channel without restrictions: reminders, reactivation, district targeting.Details → VKontakteCommunity, auto-replies, CRM integration and targeting — the platform runs normally.Details →
What we do

Build the core, then connect the channels

We start with the core. Plugging messengers into chaos only produces faster chaos.

CRM as the coreBitrix24 or amoCRM: one client card, full history, access rights, analytics
PhoneInbound and outbound, call recording, automatic quality review
EmailCold outreach on your own infrastructure and warming of the existing base
MessengersTelegram, WhatsApp, MAX: bots, mini-apps, live chat, campaigns
VKontakteCommunity messages, auto-replies and paid targeting at the right segment
SMSConfirmations, appointment reminders, reactivation of a dormant base
Effect: the first reply goes out within seconds around the clock, no enquiry is lost between channels, and for every channel you can see what it brought in and what it cost.
Results

Measurable and verifiable

7channels in one card
24/7first reply without a human
0enquiries outside the CRM
2–4 wksto a working loop
Questions

Frequently asked

We already have a CRM but nobody uses it
A familiar story: the system was installed without changing the sales process. We work the other way round — first we map how a deal actually flows, then configure the system around it. Bought software can usually be revived rather than replaced.
Our clients dislike bots
A bot does not replace a human; it covers the first seconds — receiving, clarifying and handing over to a manager. What annoys people is not the bot but the absence of any answer for a day.
Is this compliant in terms of messaging?
We work through the platforms' official APIs and corporate accounts. Employees' personal numbers are removed from the process, which also protects your client base.
Do we have to connect all seven?
No. We start with the channels your clients actually use — usually two or three. The rest are added once the core is running.
← Take the marketSales team and CRMNew revenue streamsAutomation and AIDigital card
HEIM Club

Your case reviewed among peers

A private club for business owners: live offline case reviews in central Moscow, a table assembled around your request, business games and access to a team of practitioners. Everything discussed stays inside the circle.

Join the club → About the club
Join the business club Message on Telegram