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The base sits where you cannot reach it

In February 2026 the regulator removed the WhatsApp domains from the register. The messenger works mostly via VPN, the app is unstable and the web version does not open. If your client correspondence lived there, it is now unavailable to you and to your clients alike. We move it while contacts still answer.

Message on Telegram What we do
Sound familiar?

Six signs it is time to move

01

The entire client conversation history sits in a messenger that works every other time.

02

Messages arrive tens of seconds late and some never arrive at all.

03

Voice calls fail in most attempts.

04

Salespeople have started writing from personal numbers, so the record disappears entirely.

05

Clients stopped replying and you cannot tell whether they left or simply do not receive you.

06

Trigger messages — order status, appointment reminders — stopped being reliable.

What we do

How we move it without losing people or getting banned

The classic mistake is writing to the whole old base in a new messenger. To the platform those are new contacts and it is mass outreach to strangers, which gets the account banned on day one. The order is different.

Export and segmentationWe extract contacts and history and split those with a live conversation from those without
Channel-choice pageA page on your own site where the client picks where they prefer to talk next
First touchThose with a conversation history receive an invitation to move, with a link to that page
SMS for the restFor those who did not move and do not read email, SMS works best — the one channel without restrictions
Intake in the new channelA bot and the CRM waiting, so a migrated client lands in the system rather than in someone's phone
Locking it inThe conversation lives in the CRM, history is not lost, and a second migration will not be needed
Why this is urgent: the longer the base stays in an unreachable channel, the fewer contacts answer. After six months of silence the transfer rate falls several times over. Move while the client still remembers who you are.
Results

Measurable and verifiable

Feb 2026WhatsApp domains removed from the register
30–80 secmessage delivery delay
60–70%of voice calls fail
SMSthe one channel without restrictions
Questions

Frequently asked

Maybe the restrictions will be lifted and everything returns?
There has been no official statement lifting them, and the regulator has publicly said it sees no grounds to. Planning on that is a bet you are placing with your own money. Migrating the base does not stop you going back if the situation changes.
We will just message everyone on Telegram
That is exactly what not to do. To the platform those are new contacts, and mass outreach to strangers gets the account banned — together with the base you just moved. The order has to be different, as described above.
Clients will not want to move
Some will not, and that is normal. Hence the segmentation: an invitation works for active contacts, SMS and email for the rest. The goal is not to move everyone but not to lose the ones who bring money.
How long does it take?
Export and segmentation take a few days. Touching the base is spread over two to four weeks so it does not look like a campaign. After that only intake in the new channel remains.
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