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Channels · the core

CRM is the core, not another program

Every channel converges on one point. Without that point, messengers and telephony only speed up the chaos. We implement any system — boxed or written for your process — but always after working out how the deal actually flows.

Message on Telegram What we do
Sound familiar?

Six signs your CRM is not working

01

The system was bought and installed; one and a half people use it and reports are built by hand.

02

Salespeople keep clients in personal phones and notebooks — and will leave with the base.

03

The same data is entered two or three times into different places.

04

Nobody can quickly say how many deals are open and for what amount.

05

The integrator configured it and left; nobody adjusts it as the process changes.

06

You have 1C, a CRM and a warehouse system, and they know nothing about each other.

What we do

Process first, system second

We work with everything on the market and with what is not on the market. Choosing the system is the second-to-last step, not the first.

Process mappingHow the deal really flows: stages, people, loss points, manual steps
System selectionBitrix24, amoCRM, 1C, S2 CRM, HereCRM or custom — chosen by task, not by our habit
ConfigurationPipelines, fields, access rights, automations, document templates
IntegrationsTelephony, messengers, mail, warehouse, accounting, website — data in one place
Custom developmentIf nothing off the shelf fits, we write modules or build the system for you
Training and handoverPeople work inside the system, not around it: procedures, training, first-weeks control
What makes us different: an integrator sells licences and leaves. We are responsible for the system still being used six months later. That is why we start with the process and finish with control, not with a completion certificate.
Results

Measurable and verifiable

anyCRM or ERP — boxed or custom
1C · Bitrix24amoCRM · S2 CRM · HereCRM
turnkeyincluding our own development
on-premisedeployed inside your perimeter
Questions

Frequently asked

We already bought a CRM and it does not work. Throw it away?
Usually not. In most cases the system was installed without changing the sales process, so it honestly reflects the chaos. We map the process, reconfigure what you already own around it and bring it back to life. Replacement is needed less often than people think.
Which system do you recommend?
The answer comes after mapping the process, not before. A short cycle with heavy lead flow needs one thing, project sales with long deals another, manufacturing with stock accounting a third. We are not tied to a vendor and take no commission on licences.
We need a system for our process, off-the-shelf does not fit
Then we build it. We have our own platform and a custom development practice. But first we honestly check whether off-the-shelf really does not fit — custom costs more to maintain and you should know that in advance.
Our data must stay inside the company
We deploy inside your perimeter, on your server. It costs more to maintain than cloud, but for some clients this is the only acceptable answer.
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